Refund policy
Thank you for shopping with Day Trip Publishing! Because we sell both instant digital downloads and items that are printed to order, our policy is a little different for each. Please read the section that applies to your purchase.
Digital downloads (printable PDFs)
All sales of digital downloads are final. Because digital files are delivered instantly and can't be returned once downloaded, we are unable to offer refunds, returns or exchanges on printable products.
We'll always make it right if something is wrong with your file. If your download link doesn't work, the file is damaged or incomplete, or you received the wrong product, email us at info@daytrippublishing.com within 14 days of purchase with your order number. We'll fix the problem or send you a replacement file. If we can't resolve the issue, we'll issue a refund.
Please note: colors may look slightly different on screen than when printed, and print results depend on your printer, ink and paper. These differences are not considered defects.
EU customers: by completing your purchase of a digital download, you agree to immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once the download has started.
Printed products (notepads, books and journals)
Our printed products are made to order just for you and shipped directly from our print partner, so please double-check your order and shipping address before checking out. Printed items currently ship to US addresses only.
Damaged, defective or incorrect items: Please inspect your order when it arrives. If your item is damaged, has a printing defect, isn't what you ordered, or your package is lost in transit, email us at info@daytrippublishing.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund, whichever you prefer. You will not need to return the damaged item.
Returns for other reasons: We accept returns within 30 days of delivery when the item is:
- unused and in the same condition you received it,
- in its original packaging, and
- accompanied by your order number or proof of purchase.
To start a return, email info@daytrippublishing.com before sending anything. We'll reply with a return authorization and the mailing address to send your item to. Please don't use the return address printed on your package: orders ship from our print partner, which can't accept returns. Items sent back without a return authorization cannot be accepted.
Return shipping costs are the customer's responsibility. Approved returns are refunded for the price of the item; any shipping charges are non-refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.
Items that can't be returned: personalized or custom printed items, items that have been written in or used, and items purchased on final sale.
Exchanges: The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.
Cancellations
Digital downloads are delivered instantly, and printed items are sent to production right away, so we are unable to accept order cancellations once an order is placed. If you made a mistake on your order, please email info@daytrippublishing.com as soon as possible and we will do our best to help.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card issuer to post the refund.
Questions?
We're happy to help! Contact us anytime at info@daytrippublishing.com.